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Rental Terms: Print Print

Please review the following terms and conditions relating to this reservation.


Thank you for considering Mammoth Reservation Bureau! Please take a moment to review our policies before proceeding with your reservation. If you have any questions regarding our policies, condominiums, the Mammoth Lakes area or any other information you may need, please do not hesitate to contact our office at 1-800-462-5571 or 1-760-934-2528. You can also email us at or use our "Contact Us" page. We look forward to seeing you in beautiful Mammoth Lakes soon!

Web reservations require full payment at the time of the reservation. To make other arrangements, please call our office.  Forms of payment are: Visa, MasterCard or Discover.

Cancellation and Refund Policy:
You may cancel or change your reservation providing it meets the following guidelines (purchasing Travel Insurance offers additional options regarding cancellation terms). You may change your reservation dates or unit assignment without penalty or fees up to 14 days before your arrival date. There are no changes within 14 days of your arrival date. You may cancel your reservation up to 21 days before your arrival date with a $37.00 fee. There are no cancellations within 21 days of your arrival date.  Holiday periods (Christmas, New Years and Presidents’ Weekend) have different cancellation terms and are as follows: You may change your reservation dates or unit assignment without penalty or fees up to 14 days before your arrival date. There are no changes within 14 days of your arrival date. You may cancel your reservation up to 30 days before your arrival date with an additional $137.00 fee. There are no cancellations within 30 days of your arrival date.   Please contact our office at 1-800-462-5571 or 1-760-934-2528 for reservation changes or cancellations. You can also email your changes to:

Additional Policies of Mammoth Reservation Bureau:
a.  You must be at least 21 years of age to rent a condominium.
b.  We do not allow pets in our vacation rentals (except in our designated "pet-friendly" rentals). Please contact our office if you need more information on our pet-friendly units.
We allow a maximum of 2 cars per unit. Sorry no exceptions unless arrangements have been made with our office. There are a few properties that only allow one car per unit. Please check the unit description for these details or check with our office.
d.  No motorhomes or large trailers are allowed at our condominiums. Small trailers may be considered but will count as 1 car space.
e.  We do not offer daily maid service or towel exchanges. These services are available upon request with a fee.
f.  Check-in time is 5:00 pm. Check-out time is 10:00 am. Please contact out office if you have questions regarding these times.
g.  We do not guarantee that complex amenities will always be in working order such as pools, spas, saunas, etc. We do make every effort to monitor these items and notify you if they are broken down, but sometimes events are out of our control!

Arrival Information:
When you arrive in Mammoth Lakes, come directly to our central office.
From Highway 395, take the Mammoth Lakes Exit, Highway 203, turn off the offramp, and head West towards town. The first signal is Old Mammoth Road, take a left. We are the second building on the right, the fourth driveway: 94 Old Mammoth Road. Upon arrival, a $300 security deposit imprint is required. A valid Visa, MasterCard or Discover card may be used. If you do not have a credit card, you will be required to leave a $300 cash deposit. The registering party must be at least 21 years of age and will be held responsible for the entire party. Please note:  The registering party must be the person who placed the reservation.  A valid ID and the credit card used to place the reservation will need to be presented upon check-in.  Please give us a call if you need to make alternate arrangements. We will then provide you with keys and instructions so that you can proceed directly to your condominium unit. Please refer to our town map on the "Our Vacation Rentals" page of our website. There are also detailed driving directions with Google Navigation links located on each Vacation Rental Property Page and Navigation Links to our Rental Office on the “Directions” page of our website. If you plan to arrive in Mammoth after normal business hours, please contact our office for late check-in procedures.

Thank you again for your business!

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